Refund policy

Returns & Refunds

Every GO2X item is printed and made to order, just for you. Nothing sits in a warehouse waiting, which keeps waste down — and it also means we handle returns a little differently from a typical retailer.

If something's wrong with your order

If your item arrives damaged, defective, misprinted, or it isn't what you ordered, we'll make it right at no cost to you. You'll get a free replacement or a full refund, whichever you prefer.

You don't need to send anything back.

Email go2xlax@gmail.com within 30 days of delivery with:

Your order number
A clear photo showing the problem
A photo of the full item

We need both photos to file the claim with our production partner, so please don't skip the second one. Claims raised after 30 days can't be honoured.

Wrong size or changed your mind

Because each item is made to order, we can't accept returns or exchanges for size, colour, or a change of heart. There's no stock for it to go back to.

We know that's less forgiving than a big retailer, so please check the size guide before ordering. Every apparel product page has one in the description, with measurements in both inches and centimetres. If you're between sizes or unsure, email us before you buy — we'd far rather answer a sizing question than have you end up with a shirt that doesn't fit.

Mislabelled items

Rare, but it happens. If the tag doesn't match what you ordered, that counts as a defect. Email us within 30 days with your order number and a photo, and we'll replace it or refund you.

Order cancellations and changes

We can usually catch an order in the first few hours, before it enters production. Email us as soon as possible with your order number. Once production has started we can't cancel or change it.

Wrong or incomplete address

Please check your address carefully at checkout. If you spot a mistake straight away, email us — we can often correct it before production starts.

If a package is undeliverable because the address was wrong or incomplete, or because it went unclaimed at customs, it is returned to our production facility. Returned packages take 2–4 weeks to arrive back and be processed. We'll contact you as soon as we're notified.

Reshipping in these cases is at the customer's cost, because our production partner charges us again for the delivery. You'll have 30 days from the date we notify you to arrange the reshipment, to the same address or a new one. After 30 days unclaimed items are donated to charity and can no longer be reshipped.

Lost packages

If your tracking hasn't updated in a while, or the package is marked delivered but isn't there:

Wait 48 hours. Parcels are often scanned before they're actually dropped off.
Check around the property and with neighbours. Carriers leave packages in odd places.
Email us. If the package is genuinely lost in transit, we'll file a claim and send a replacement at no cost to you. Lost packages must be reported within 30 days of the estimated delivery date.

For packages the carrier has confirmed as delivered to your address, we're limited in what we can do. File a claim with the carrier and send us anything they give you in writing, and we'll help where we can.